Refund Policy

Llasido does everything we can to satisfy your cosmetic needs. We understand better than anyone how hard it can be to find beautiful products that work for your skin. That’s why we offer hassle-free returns on any Llasido product within 30 days of original purchase. To ensure a smooth return process, please make sure you adhere to the following:

• All products must have a return number

Note: Obtaining a return number does not guarantee an exchange or refund

• Items need to be returned within 30 days of the date of purchase to be eligible for a refund
• Items must be new, unused, and in original packaging to be eligible for a refund

Note: If you are unable to ship in original packaging, have had your item modified, and/or are missing components, a restocking fee of at least 25% may apply

• Customized products cannot be returned, such as special orders or personalized items. If you have questions or concerns about your specific item, please contact us
• Unfortunately, we cannot accept returns on sale items
• Shipping costs for returned items are the responsibility of the customer unless approved by Llasido Customer Service prior to return
• Original shipping costs are non-refundable

Certain conditions and exceptions may apply to our return policy. For example, if we make a mistake or send the wrong item, that is our responsibility at no extra charge. If you are unsure if your product qualifies, please contact us at [email protected].

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you received the wrong item so we can assess the issue and correct it.

Exchanges

The fastest way to ensure you get the item you need is to return the item you already have and once the return is accepted, purchase a new item separately.

Refunds

We will notify you once we have received and inspected your return and let you know if a refund has been approved. If approved, you will automatically receive a refund via your original payment method within 30 business days. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund. If it has been more than 35 business days since we approved your return, please contact us at [email protected].

Initiating a Return: Where did you purchase the product?

Buy directly from Llasido

Initiate a return using colocara.com/shop:

1. Send your order number and reason for return to [email protected]
2. If your return is accepted, we will send you a return number and return address. Please write your return number clearly on the shipping label area of ​​the package you are returning. Please note that a return number does not always guarantee a replacement or refund.
3. Send the item back to the following address:

Llasido Warranty Department, Guangdong AKIA Cosmetic Co,. Ltd.
No. 6, Xingtang South 4th Road
Foshan, Guangdong, CN